The Hong Kong Police Force has launched four new features on its eTraffic Ticket Platform (eTTP), expanding the digital system for handling electronic traffic fixed penalty notices, the force announced on Monday.
The updates include a multi-role system for fleet management, vehicle-specific QR codes integrated with the Transport Department’s HKeToll system, an online option to view photographs taken during enforcement, and a direct channel to dispute traffic fixed penalty notices through the platform.
Under the new multi-role arrangement, registered vehicle owners or corporate account holders can authorise designated agents or employees to manage fixed penalty notices for vehicles under their fleet, according to the Hong Kong Police Force. The system introduces roles such as “Agent,” “Agency Company” and “Designated Employee” to improve oversight of penalty notice status across vehicle fleets.
The vehicle-specific QR code feature allows on-duty drivers to scan the code via the eTTP mobile application to log their driving hours. If a fixed penalty notice is issued during that period, the driver receives a push notification with details and a payment option. The feature has been integrated with the Transport Department's HKeToll Commercial Vehicle Driver mobile application, allowing drivers to activate both systems with a single scan.
Members of the public can also apply through the platform to view photographs taken by police officers during the issuance of fixed penalty notices for illegal parking. For disputes, users can now submit challenges and upload supporting documents directly through the eTTP, with identity verification and digital signing required via the iAM Smart+ system due to the legal nature of the proceedings.
The eTTP and the digitalisation of traffic fixed penalty notices have been operational since mid-2025. The Hong Kong Police Force said it will maintain a dual-track transitional arrangement for the time being, issuing both electronic and paper fixed penalty notices simultaneously, while monitoring adoption to determine a timeline for full digitalisation. The force said it will continue to identify and introduce additional citizen-centric features to the platform.
The force also issued anti-deception reminders alongside the announcement. All traffic fixed penalty notice SMS messages are sent under the sender name “#HKPF-eTT,” and those from other sender names are fraudulent. The messages do not contain hyperlinks, and the eTTP website operates under a “.gov.hk” domain. The public has been advised to avoid clicking on suspicious links or providing personal information in response to unsolicited messages.
The eTTP is part of broader efforts by Hong Kong authorities to digitise government services and reduce reliance on paper-based administrative processes. The platform’s dedicated website provides user guides and further information on the new features, with a hotline available at 181 181.
Sources: HKSAR Government, Hong Kong Police Force, eTraffic Ticket Platform.
